KLIA, Langkawi top in airport survey with perfect scores

[superadmin]

KUALA LUMPUR: The Kuala Lumpur International Airport (KLIA) and Langkawi International Airport (LGK) are the world’s top airports for the second quarter of this year (Q2 2021) in their respective categories in the latest global Airport Service Quality (ASQ) survey by Airports Council International (ACI).

Malaysia Airports Holdings Bhd (MAHB) said both airports achieved the perfect score of 5.0 in the industry survey that benchmarks the world’s best airports in terms of facilities and service standards.

KLIA was previously in ninth spot, scoring 4.99 in the first quarter in the over-40 million passengers per annum (mppa) category, whereas LGK was in third spot with a score of 4.97 in the 2-5 mppa category.

“At KLIA, these encouraging results are a testament to the company’s efforts in continuously maintaining exceptional services and implementing safety measures while it prepares for travel resumption,” MAHB group CEO Mohd Shukrie Mohd Salleh said in a statement.

“Major initiatives contributing to the improved performance include the strict implementation of new travel standard operating procedures (SOPs) that heightened a safe and secure travel experience and the opening of 64 newly refurbished washrooms for the continued comfort of passengers.”


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